rd111 Privacy Policy
This document describes in detail how your personal information is collected, stored, used, and kept secure on the rd111 platform.
Introduction and Scope
1 Purpose of This Policy
rd111 ("we", "us", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This privacy policy describes our policies and procedures for the collection, use, disclosure, and protection of your personal information.
By using rd111's website and services, you agree to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
2 Scope of This Policy
This privacy policy applies to the following:
- Visitors and users of rd111's website and mobile version
- All account-related activities of registered members
- Financial transactions and payment processing
- Communications with customer service and support
- Our promotional activities and communications
What Information We Collect
3 Information You Provide Directly
Information you provide directly during account registration and use of services:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (such as a national identity card)
- Payment account details (bKash, Nagad, Rocket numbers)
- Password and security question answers
4 Automatically Collected Information
Technical information collected automatically during platform use:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and session duration
- Cookies and local storage data
- Gaming activity and betting history
5 Financial Transaction Information
Financial information collected to process deposits and withdrawals:
- Deposit and withdrawal amounts and dates
- Payment method and transaction ID
- Balance history
- Bonus and promotion usage details
6 Communication-Related Information
Information collected during interactions with customer service:
- Live chat messages and conversation history
- Email content and attachments
- Details of complaints and suggestions
- Support ticket information
How Collected Information Is Used
7 Purposes for Using Information
rd111 uses collected information for the following legitimate purposes:
- Account Management: For registration, identity verification, login security, and account protection
- Service Delivery: For processing gaming, betting, deposits, and withdrawals
- Customer Service: For 24/7 live chat support in Bengali and resolving issues
- Security and Fraud Prevention: For account protection and detecting fraudulent activity
- Legal Compliance: For complying with applicable laws and regulations
- Responsible Gaming: For identifying and preventing potentially problematic gaming patterns
- Service Improvement: For improving platform performance and user experience
- Promotional Communications: For providing information about bonuses and offers with your consent
Policy on Disclosing and Sharing Information
8 Sharing Information with Third Parties
rd111 may share information on a limited basis in the following circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, and Rocket receive the minimum information necessary to complete transactions
- Identity Verification Services: Authorized third parties for completing the KYC (Know Your Customer) process
- Technology Partners: Technology service providers for maintaining platform functionality
- Legal Authorities: Relevant authorities in response to a valid legal order or court directive
9 Commitment Not to Disclose Information
We firmly commit that rd111 will never engage in the following:
- Selling or leasing your personal information to advertising agencies
- Sharing information with irrelevant third parties without your consent
- Disclosing your financial information to unauthorized parties
- Sharing gaming history for commercial purposes
Data Protection and Security Measures
10 Technical Safeguards
To keep your information secure, we use:
- SSL (Secure Socket Layer) encryption technology
- Encrypted database storage
- Secure payment gateway
- Two-factor authentication system
- Regular security audits
11 Organizational Security
Our security measures at the organizational level:
- Strict access control systems
- Staff privacy training and policies
- Monitoring of suspicious activity
- Incident response plan
- Regular security assessments
Cookies and Tracking Technologies
12 Use of Cookies
Cookies are small data files stored in your browser. rd111 uses the following types of cookies:
- Essential Cookies: Required for login sessions and basic platform functionality
- Performance Cookies: For measuring and improving site speed and functionality
- Functional Cookies: For remembering language preferences and user settings
- Analytical Cookies: For analyzing user behavior and improving services
You can control or reject cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.
Your Rights Regarding Your Information
13 Right to Access Information
You may request a copy of the personal information we hold about you at any time. Such requests are generally completed within 30 business days.
14 Right to Correct Information
If any of your information is incorrect or incomplete, please contact us. We will make corrections as soon as possible.
15 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
16 Right to Restrict Processing
In certain cases you may request that processing of your information be restricted, although this may affect the availability of services.
17 Right to Opt Out of Marketing
If you do not wish to receive promotional emails or messages, you may change your preferences at any time. This can be done by contacting customer service.
18 Right to Data Portability
You have the right to receive your personal information in a structured, commonly readable format. This will be provided where applicable.
Data Retention Period
19 Retention Policy
rd111 retains your personal information only for as long as necessary to fulfill the original purpose of collection or as required by legal obligations:
- Active Accounts: All relevant information is retained for as long as the account remains active
- Closed Accounts: Certain information may be retained after account closure under legal and regulatory obligations
- Financial Transaction Records: Retained for the period prescribed by financial regulations
- Communication Records: Retained for the period necessary to ensure customer service quality and resolve disputes
Once the retention period has ended, we securely delete or anonymize the information so that individuals can no longer be identified.
Protection of Minors
20 Age Verification and Child Protection Policy
rd111 strictly prohibits anyone under 21 years of age from using the platform. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated data.
If parents believe their child has registered on rd111, please contact [email protected] immediately.
Privacy Policy Changes
21 Policy Update Process
rd111 reserves the right to update or change this privacy policy as needed. For any significant changes, we will:
- Publish the updated policy on the website
- Change the "Last Updated" date at the top of the page
- Notify registered members by email in the case of important changes
If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you visit this page regularly.
Contact Us
22 Privacy-Related Requests
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
It is recommended that you contact us from your registered email address or account for identity verification purposes.
23 For More Information
To learn more about rd111's complete policies and terms, please visit our related pages: